Alteza Return & Refund Policy
Alteza RETURN POLICY, REFUND, CANCELLATION AND SHIPPING CHARGES POLICY Alteza team facilitates processing correct grocery as per order and strives to service the products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery.

Table of Content

    1.    DEFINITION'Return' means an action of giving back the product ordered at Alteza portal by the consumer. The following situations may arise which may cause the action of return of product:

    •    Product(s) delivered do not match your order;
    •    Product(s) delivered are past or near to its expiry date.
    •    Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal):

    2.    Note: If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund. In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 02 days from the delivery of the product. Alteza reserves the right to cancel the Return request, if the customer reaches out to us after 2 days of delivery. Upon receiving your Return/Refund request, we shall verify the authenticity and the nature of the request. If we finds that the request is genuine, it will initiate the Return and Refund process. We shall process the refund only once it has received product back. In the event of frivolous and unjustified complaints regarding the quality and content of the products, Alteza reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by us in this regard. The returns are subject to the below conditions:-
    •    Any wrong ordering of product doesn’t qualify for Return;
    •    Batch number of the product being returned should match as mentioned on the invoice;
    •    Return requests arising due to change in demand.
    •    Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; packing.
    •    Partially consumed or opened packets or products do not qualify for Return.

    3.    Category of Non-Returnable Product:Certain categories of products are non- returnable , will not qualify for the Return as per our Return policy. The details of the non- returnable products are mentioned below: 

    4    CATEGORIES   
        •    Flours 
        •    Wheat flour 
        •    Multigrain flour 
        •    Spices and Pulses 
        •    spices and Pulses 

      1.    For Return intimation, please send email to
      2.    Our customer care team will verify the claim made by the customer within 48 hrs (business hours ) from the time of receipt of complaint.
      3.    Once the claim is verified as genuine and reasonable,we will initiate the collection of product(s) to be returned.
      4.    The customer will be required send the product back. 
      5.    Refund will be completed within 30 (thirty) days from date of reverse pick up. Reverse pick up charges will be borne by customer. 

    6.    REFUND PROCESS:In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:
      1.    Order placed through online wallet will be credited to the wallet; 
      2.    Order placed through cash on delivery will be refunded through fund transfer to customer bank account. 

    7.    SHIPPING CHARGESEstimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to any further Refund related information, please write to us.

    8.    CANCELLATION POLICYCustomer cancellation: The customer can cancel the order for the product till Alteza ships it. Orders once shipped cannot be cancelled. There may be certain orders that we are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified.



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